Papers with dialogue summarization task
An End-to-End Dialogue Summarization System for Sales Calls (2022.naacl-industry)
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| Challenge: | Summarizing sales calls is a routine task performed manually by salespeople. |
| Approach: | They propose a production system which combines generative models fine-tuned for customer-agent setting, with a human-in-the-loop user experience for an interactive summary curation process. |
| Outcome: | The proposed system can handle training data scarcity and privacy constraints in an industrial setting. |
Topic-Aware Contrastive Learning for Abstractive Dialogue Summarization (2021.findings-emnlp)
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| Challenge: | Existing methods to abstractly summarize dialogues are limited to two or more interlocutors. |
| Approach: | They propose to use existing document summarization models to capture the various topic information of a conversation and outline salient facts for the captured topics. |
| Outcome: | The proposed method significantly outperforms baselines and achieves new state-of-the-art performance on benchmark datasets. |
From spoken dialogue to formal summary: An utterance rewriting for dialogue summarization (2022.naacl-main)
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| Challenge: | Existing models focus more on the structure of summary, not on the personal and logical inconsistency problem. |
| Approach: | They propose a model to solve the problem of personal and logical inconsistency . they use an utterance rewriter to complete the ellipsis content of dialogue content . |
| Outcome: | The proposed model outperforms baseline models on both SAMSum and DialSum datasets. |
Exploring the Factual Consistency in Dialogue Comprehension of Large Language Models (2024.naacl-long)
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| Challenge: | LLMs generate responses following user's instructions, which requires high dialogue comprehension ability. |
| Approach: | They propose to evaluate LLMs' dialogue comprehension ability using a dialogue summarization task to derive factual questions from the generated summaries and use them as a more flexible measurement of dialogue comprehension. |
| Outcome: | The proposed model reduces the error rate by 11% on the dialogue summarization task. |
Improving Role-Oriented Dialogue Summarization with Interaction-Aware Contrastive Learning (2024.lrec-main)
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| Challenge: | Existing methods for encoding dialogues do not capture interaction information between roles, thus ignore interaction-related key information. |
| Approach: | They propose a contrastive learning based interaction-aware model for the role-oriented dialogue summarization namely CIAM and use it to train the decoder to learn role-level interaction. |
| Outcome: | The proposed model captures interaction information between different roles and produces informative summaries on two public datasets. |